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The hotel offers a very clean, comfortable king bed but the rooms were old-fashioned, with poor quality and small size. Unfortunately, the view from my room facing the wall was a letdown. The service was accommodating and helpful, but a few issues like long waits and lack of hospitality detracted from the experience. The location was convenient and beautiful, right in the center of downtown. The dining experience was fantastic with fairly priced and yummy options. The facilities were well-maintained despite some faults.
Rooms
5.0
The rooms were old-fashioned, poor quality, and small in size, but very clean, with a very comfortable king bed.
Service
6.0
The service was accommodating and helpful, though there were some issues with long waits and lack of hospitality.
Location
8.0
The location was convenient and beautiful, right in the center of downtown.
Dining
9.0
The dining was fantastic with fairly priced and yummy options.
Facilities
The facilities were well-maintained despite some faults.
Paul
United Kingdom,
March
2024
7.4/10
The hotel had clean and comfy rooms but was full of tiny bugs that required us to move. The service was exceptional, with friendly and helpful staff. The location was fantastic with balcony views, although the area was busy and waterlogged. The dining experience was disappointing and pricey. Overall, amenities were fab, but the location had some challenges.
Rooms
7.0
The rooms were clean and comfy, but we had to move due to the presence of tiny bugs.
Service
9.0
The front counter service was exceptional with friendly and helpful staff.
Location
8.0
The location was fantastic with balcony views, but the area was very busy and waterlogged.
Dining
5.0
The dining was disappointing and a bit pricey.
Facilities
8.0
All amenities were fab, but the area was a bit challenging due to being waterlogged.
Tom
United Kingdom,
February
2024
7.4/10
I had a pleasant stay at this hotel with very comfortable rooms and a great downtown location on the water. The renovated rooms were of adequate size, but unfortunately, mine was facing a wall, so I couldn't enjoy the view as much as I had hoped.
Rooms
8.0
The rooms were renovated and very good, but not all have balconies.
Service
7.0
The service was courteous and friendly, but at times a bit defensive about the room rate.
Location
9.0
The hotel's downtown location on the water was excellent, with easy access to restaurants and stores, although it could get noisy on Friday and Saturday nights.
Dining
6.0
The dining experience was fine but basic, with some staff members less attentive.
Facilities
7.0
Brendan
United Kingdom,
February
2024
6.6/10
The hotel's location is incredible, right on the waterfront with many restaurants and shops nearby. The rooms, however, felt small for a family of four and had a noticeable musty smell. The service was friendly and helpful, making the stay enjoyable. The dining experience was not satisfactory, as the breakfast was a-la-carte and not a good value.
Rooms
5.0
The rooms were quite small for a family of four, had a damp and dated feel, and smelled musty.
Service
8.0
The service was friendly and helpful, making the stay enjoyable.
Location
9.0
The hotel's location is incredible, right on the waterfront with many restaurants and shops nearby.
Dining
5.0
The dining experience was not satisfying, as the breakfast was a-la-carte and not a good value.
Facilities
Billy
United Kingdom,
January
2024
7.0/10
My stay at the hotel was a mix of comfort and inconvenience. The room, though clean and cozy, wasn't ready promptly and had a view of an air conditioner unit. On the bright side, it provided a comfortable and clean environment for relaxation.
Rooms
7.0
The room was comfortable and very clean but not ready for more than an hour after check-in, offering a view of an air conditioner unit.
Service
7.0
The service had its ups and downs – while struggling with clearing tables, the staff was lovely and helpful, especially resolving an issue with the first room.
Location
6.0
The hotel's location was a mixed bag – situated in a great area at the heart of downtown but closed the day after our check-in, offering easy access to restaurants and shops but also some inconvenience.
Dining
8.0
The dining experience offered a good selection and preparation with some excellent choices and good value, particularly when combined with a hotel booking.
Facilities
7.0
The facilities were adequate, providing a decent environment for relaxation and enjoyment during the stay.
Amanda
United States,
December
2023
7.6/10
I had a fantastic stay at this hotel! The rooms were spacious, clean, and comfortable, with a beautiful view of the water. The staff was friendly and responsive, making our stay enjoyable. The location was perfect, close to downtown and with easy access to attractions like Wolfe Island and historic Fort Henry. The dining experience was a letdown, but the facilities were top-notch.
Rooms
9.0
The room I stayed in was large, comfortable, and very clean, providing a cozy atmosphere for relaxation.
Service
7.0
Location
10.0
The hotel's location right by the water and near downtown made it a great place to stay, offering beautiful views and easy access to various attractions.
Dining
5.0
The dining experience left much to be desired, with limited options and unexpected additional charges for certain items.
Facilities
8.0
The hotel's facilities were well-maintained and added to the overall comfort of the stay.
David
United Kingdom,
August
2023
8.2/10
My stay at the hotel was truly relaxing. The rooms offered a peaceful waterfront view, and the surroundings were incredibly quiet. However, the hotel could benefit from some updating. The location was perfect, close to downtown attractions yet still quiet. Although the restaurant noise on Friday nights was a bit bothersome, the lakeside setting was enchanting.
Rooms
8.0
My room overlooked the waterfront and was scenic; the hotel and the area were very quiet.
Service
9.0
I was amazed by the service provided by the personnel. They even advised me on opening the windows for a better experience.
Location
9.0
The hotel's location is better than ideal, close to all downtown attractions while remaining pleasantly quiet.
Dining
8.0
I enjoyed a delicious meal in the on-site restaurant, and the price was fair including juice and coffee.
Facilities
7.0
The facilities need updating but the lakeside setting adds a perfect touch.
scenic waterfront view
hotel needs updating
Patrick
United Kingdom,
July
2023
6.8/10
The hotel room was comfortable and provided all necessary amenities but had peeling paint, bunched carpet, and a bathroom door handle falling off. Unfortunately, it was located right beside a very noisy hockey team, which was disruptive.
Rooms
7.0
The room was comfortable and provided all necessary amenities.
Service
8.0
The staff was very helpful and accommodating, especially after the first room had an issue. They were pleasant and accommodating when we canceled our second night.
Location
6.0
The location was convenient and close to where we wanted to be, but the noise from the nearby bar was disturbing, especially on Friday and Saturday nights.
Dining
6.0
The dining experience was a mix. The breakfast was excellent and good value when paid for with the hotel booking, but the pad thai was terrible and not worth the price.
Facilities
7.0
The hotel offered a variety of services like room service, dry cleaning, housekeeping, laundry, and a welcome drink.
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Holiday Inn Kingston - Waterfront By Ihg10.06
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11.06.2025
